SHIPPING POLICY

Effective Date: July 2026

Eleven Orbit is committed to processing and delivering your orders as efficiently as possible.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During promotional periods or high order volumes, processing may take longer.

Delivery Time

Estimated delivery times are:

• Domestic Orders: 3–7 business days
• International Orders (where available): 7–21 business days

Delivery times are estimates only and are not guaranteed.

Shipping Charges

Shipping fees are displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, a tracking number will be sent via email where available.

Delivery Delays

We are not responsible for delays caused by:

• Courier services
• Customs clearance
• Weather conditions
• Public holidays
• Natural disasters
• Other events beyond our reasonable control

Incorrect Address

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may require additional shipping charges for re-delivery.